Operate your repair shop
without the counter chaos
Built for GSM counters: record device condition, capture consent, share repair findings by email or WhatsApp, collect deposits, and keep every photo, part, payment, and warranty event on the ticket.
Why generic spreadsheets and chats fall short
Phone intake is messy. If your diagnostics, estimates, and consent signatures are scattered, you lose money.
Manual & Scattered
Paper Tickets
Scribbled paper counter tickets get physically lost or damaged, leaving you exposed.
Phone Interruption Loops
Customers call constantly asking for status updates, draining counter productivity.
Scattered Diagnostic Media
Before/after screen photos are scattered in personal WhatsApp histories of individual technicians.
Manual Margin Guesses
Vague spreadsheets and rushed parts pricing lead to margin leakages and lost profit at counter.
Precision & Automation
Digital Consent & Cloud Storage
100% cloud-synced digital intakes with legally-binding touch-screen client signature records.
Self-Serve Portals & Auto-Alerts
Automated SMS/WhatsApp notifications trigger instantly upon technician status completion.
Centralized Diagnostic Media
Microscope-level component photos and diagnostics uploaded directly to the customer's portal ticket.
Precision Margin Engineering
Live calculation of supplier parts-cost, labor hours, and profit margins linked directly to counter metrics.
A repair flow that matches the counter
No fake marketplace blocks or vague dashboards. The first workflow covers the daily sequence your staff actually uses.
A repair workflow that works
From the counter intake to final pickup validation, keep all updates in a single high-fidelity card.
Intake the phone without missing proof
Capture customer, device, TAC, visible damage, access notes, photos, consent, estimate, deposit, and pickup promise.
Build an evidence timeline
Every photo, video, technician note, status change, part, payment, message, and signature stays on the repair ticket.
Send a decision-ready diagnosis
Email and WhatsApp links show what was found, what it costs, what warranty applies, and what the customer can approve.
Order parts from the ticket
Create special orders with supplier, ETA, cost, customer approval, and automatic waiting-parts status.
Verify pickup before delivery
Generate a PIN or QR code so staff can confirm the right person before marking the repair delivered.
GSMWEB: The estimate for your repair #GSM-4912 is ready. Please review findings and approve them here: gsm.com/portal/4912
Show the customer what was found
Diagnosis links can include photos, estimate lines, warranty terms, approval buttons, and payment links.
Build client trust instantly
Send a secure, scoped landing URL directly from the ticket. Customers view real-time diagnostics, zoom into attached photos, toggle optional accessories, and sign off directly from their mobile screen.
Upload microscope-level photos of damaged ports, screens, and microchips directly to the client view.
Clients sign electronically, capturing fully legally-compliant approval for diagnostic estimates and GDPR.
Collect upfront diagnostic fees or display-replacement deposits dynamically to fund special vendor parts.
Built to be hard to bypass
The first release treats tenant isolation, scoped public links, cookie auth, CSRF, rate limits, and audit logs as product features.
Tenant isolation
Every repair, customer, payment, inventory item, and document is scoped to one shop.
Cookie auth with CSRF
JWT cookies stay HttpOnly, while mutations require a matching CSRF token.
Public links are scoped
Customer approval links use high-entropy tokens and expose only the single repair they belong to.
Audit timeline
Status changes, payments, signatures, messages, stock movement, and pickup confirmation are logged.
Frequently Asked Questions
Since switching to FixFlow, our repair turnaround time dropped by 30%. The automated inventory management alone paid for the software.
Alex Chen
Owner, TechRepair Pro
Open the first repair ticket before the counter gets busy.
Start with a trial workspace, configure the service workflow, and test intake, diagnosis approval, payments, pickup, and warranty in the same flow.